Delivery & Returns

Phone Zone
134 Parade,
Leamington Spa,
CV32 4AG

All returns are subject to an inspection before any decision is made concerning their resolution.

A copy of your order form that was emailed to you should be enclosed to enable efficient processing and prevent any unnecessary delays.

If the returned product has been modified in any way, this will invalidate the return authorisation and the goods will be returned to the customer at their cost.

You as the customer are responsible for ensuring the safe delivery of returned items unless a courier collection has been agreed with a member of staff in advance. If you are returning goods to us we recommend that you use a, tracked service requiring a signature on delivery.

We reserve the right to levy a handling charge in the event of no fault being found with goods returned as faulty.

In the rare situation that you have received the wrong goods please contact us as soon as possible – we are often able to dispatch the correct item(s) the same day, subject to stock availability.

You will be asked to return the incorrect goods to us and reasonable return shipping costs will be refunded on request.

In the case of low-cost items which have been incorrectly shipped to UK customers, we will include an SAE with the correct product. For higher value goods which have been incorrectly shipped to a UK customer, we will arrange a free courier collection on a mutually acceptable date.

We operate a 14-day unwanted goods policy.

If you find that a product is not right for you for whatever reason, or change your mind before receiving the goods, then a return can be requested within this period. Simply contact us within 14 calendar days of the delivery date for the goods.

We do ask that the goods are returned to us in perfect “as new” condition. In the case of feature phones, smartphones, tablets and other computing products, they should be returned with all accessories, documentation, and packaging including the box inners. The goods will be inspected upon receipt. Should the returned item(s) be in “as new” condition, then their full value will be refunded.

In the event of cosmetic damage to the product (blemishes, scratches, dents, cracks etc.), or excessive damage to packaging or missing packaging that would affect the resale value of the item, we reserve the right to levy a handling charge of up to 30% of the item’s retail value at the time of sale.

Should an item be damaged beyond a condition which could be considered acceptable for resale, we reserve the right to refuse the refund and return the goods back to the customer.

– Refunding original shipping costs. (Paid to – Phone Zone when ordering)

• UK – The value of standard shipping can be refunded. If you opted for a premium service (such Royal Mail Special Delivery, or Saturday Delivery), the additional cost above that of standard shipping may not be refunded.
• EU – The value of standard international mail to your country can be refunded. If you opted for a premium service (such as DHL or FedEx), the additional cost above that of standard international mail may not be refunded.
• Rest of World – Shipping costs will not be refunded

– Refunding return delivery costs (Paid by you to send back to Phone Zone)

• UK – You are expected to bear the costs of returning any unwanted goods after dispatch. A collection can be arranged at your cost and be deducted from any refund.
• EU – You are expected to bear the costs of returning any unwanted goods after dispatch. A collection can be arranged at your cost and be deducted from any refund
• Rest of World – You are expected to bear the costs of returning any unwanted goods after dispatch. A collection can be arranged at your cost and be deducted from any refund

Products returned as faulty are dealt with depending on the time of which they are returned.

UK/EU customers can reject faulty goods and request a refund/replacement within 30 days from the date of delivery. For customers outside of the European Union, goods need to be returned to us within 30 days from the date of dispatch to qualify for the same resolution.

Where a customer rejects goods and claims a refund, this will be completed within 14 days of the agreement by us. In most cases, however, the refund will be provided within a significantly shorter amount of time.

Where a customer rejects goods and claims a refund, this will be completed within 14 days of the agreement by us. In most cases, however, the refund will be provided within a significantly shorter amount of time.

– Refunding return delivery costs within 30 days

• UK – All reasonable return charges can be refunded. It is considered reasonable to use a service with insurance to the value of your product(s), for instance, Royal Mail Special Delivery. Alternatively, iPhone Repair Leamington Spa – Phone Zone can book a courier collection from a provided address at your request. Replacements will be delivered free of charge.
• EU – All reasonable return charges can be refunded. It is considered reasonable to use a service with insurance to the value of your product(s).
• Rest of World – You are expected to bear the costs of returning any faulty goods after dispatch. You are also expected to bear the costs of dispatching a replacement device.

After the initial 30 days, faulty products are automatically forwarded onto the relevant manufacturer’s service centre for repair.

– Refunding return delivery costs after 30 days

• UK – All reasonable return charges can be refunded. It is considered reasonable to use a service with insurance to the value of your product(s), for instance, Royal Mail Special Delivery. Alternatively, iPhone Repair Manchester – Phone Zone can book a courier collection from a provided address at your request. Replacements will be delivered free of charge.
• EU – All reasonable return charges can be refunded. It is considered reasonable to use a service with insurance to the value of your product(s),
• Rest of World – You are expected to bear the costs of returning any faulty goods after 30 days of ownership. You are expected to bear the costs of shipping repaired items or replacements.